TWINTEL Solutions

Recently, I have had a few clients come to me with the same business issue and asking TWINTEL for assistance.   The issue you ask?   How can TWINTEL help my organization manage work orders?  Basically, a system is needed to help organize and track all the work being done for their facilities.   This could be for their lights, plumbing, technology, and/or any "fix it's".    Really, the client is asking for somthing similar to what all real MSPs are using to manage their tasks...(Gasp) Yes, a help desk ticket support system.   The first question to ask yourself is what do I need it to do?  Various ticket systems do different things so let's do what I usually reccomend for all of our clients: "Stick to the basics".  Let's review some features that I have found, through my travels as "MOST IMPORTANT" to the client.....

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