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IT Industry Secret

2 Main Types of IT Companies You Show Know About

The Pay-By-The-Hour Computer Company

In the IT Industry, we call the Pay-By-The-Hour Computer Company the 'break-fix' practice. This type of company relies on the majority of its income on your technology breaking.

These companies usually charge per hour for support, or perhaps may offer blocks of prepaid time at a discount. When you call into these companies, they send out their on-site technicians to come to your office to solve your specific computer issue. These technicians must fulfill the amount of billable time required of them. It is standard practice for the technician to manage their own time, and to be responsible for producing their own billing to customers.

In break-fix scenarios, the technician:

  • Wants to complete the task and move on to the next client to rack up enough billable hours

  • Does not have time to resolve other issues or run maintenance on systems to minimize your company’s downtime

  • Cannot ensure that your entire infrastructure is running smoothly

  • Will not show anyone how to resolve even a simple problem (rebooting a router for example) because that means one less billable call in the future

  • Does not have time to answer your questions and to check into other issues because it may cut into the other billable visits that he/she has that day

This Pay-By-The Hour method works for residential users with computer troubles, but is not recommended for businesses.

The "Preventative" Maintenance Computer Company

The second main type of IT Company is the “Preventative” Maintenance computer company. These companies schedule on-site visits on specific dates and times to provide regular preventative maintenance on your IT. Each technician works within a block of time that’s allotted to your company to complete a series of proactive maintenance tasks.

In this scenario, the technician:

  • Doesn't have the flexibility to go over the allotted time, especially without getting approval to bill you

  • Is instructed to find things to do to fill the block of time if they finish early, or to move onto the next client appointment

  • Takes less than 1 hour to complete the work, but your company will still pay for the full hour

This preventative maintenance approach takes advantage of the customer by doing less, but charging more. Beware and avoid companies who follow this model.

Why should you go the TWINTEL Solution?

We do things differently.

Stop paying outrageously high hourly rates.

When you partner with TWINTEL, you get proactive support and maintenance, which is designed to give you and your entire organization peace of mind when it comes to your IT.  

With a combination of the best aspects of hourly support and preventative maintenance, and an added live help desk, we have bundled for you an affordable flat-rate IT management plan that allows anyone in your company to call at any time without any extra fees.

Our infrastructure automatically monitors your servers and workstations, detecting problems before they cause you downtime. 

The flat-rate includes security patches, updates for your virus protection, onsite visits and much more. 

Get proactive. Contact us today to find out how TWINTEL Solutions can help your business!

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