Male Rep 4


 "There is only one Boss. The Customer"

Have IT Questions?
Call us now (888) 894-6411

TWINTEL Solutions Blog

Tip of the Week: Avoiding Scams

Tip of the Week: Avoiding Scams

Uh oh. One of your employees sat down at their workstation and was presented with a pop-up telling them that Microsoft has detected a fatal issue with their workstation, and if they don’t let someone remote in to fix it, all of their data will be lost. This could be a serious problem… especially if your employee falls for this scam and lets in a threat.

Tech support scams are not an uncommon thing, blending social engineering and phishing together to deliver the desired result to a scammer. For our tip, we’ll discuss how to identify and avoid these scams and deprive a scammer of that result.

A Global Problem
Make no mistake, these scams are an issue all around the world. While the impact is felt the greatest in the United States, China, and India, scammers clearly don’t discriminate by region.

However, there’s another layer to the issue of tech support scams.

There is an intense level of competition in India for employment opportunities, especially among the generation who should now be entering the workforce. For some reference as to how intense this competition is, 2016 saw a state-owned bank receive over one and a half million applications for just 1,500 open positions. This makes it not uncommon for many job applicants to be grossly overqualified for the position they are seeking, recipients of a master’s degree in business administration often applying to be a street sweeper. Naturally, this provides ample motivation for the populace to take any job that presents itself - even if it is at the expense of another.

Many call centers in India will take full, unabashed advantage of this, hiring young job-seekers through a convoluted and secretive process - sometimes not even informing the applicant who they are actually working for. This process can also cost the applicant a not-insignificant sum, as they are often charged for these interviews and trainings. Once the training is complete, an applicant leaves with a start date.

However, these jobs are often not what is expected. Instead of working in customer service, these youths are tasked with initiating a scam. They will call a target, deliver their “pitch,” and transfer the primed caller to a senior scammer who seals the deal. However, despite abysmal pay for being involved in these scams and the emotional burden placed on them by interacting with their often-helpless and terrified targets, many of these scammers find that scams are, again, one of the few effective ways to make money. As a result, many of these young scammers - effectively exploited themselves - end up embracing their role, working to get as big a piece of the pie as possible.

Thwarting These Attempts
Of course, while those on the other end of the line may not be in a great position themselves, you want to make sure that their efforts to scam you are ultimately wasted. To accomplish this outcome, it is important to remember a few key warning signs.

  • Don’t Call Us, We’ll Call You - The first thing to remember is that, if a Microsoft representative suddenly calls you without warning, they probably aren’t actually with Microsoft. You should even take your caller ID with a grain of salt, as that can be spoofed to look official enough to trust.
  • Weak Link in the Chain - Links are another favorite weapon of scammers, as they can be shared in an email to direct a user to a website filled with fake warning pop-ups. Avoid clicking on these links, and if you are presented with an alert screen, restart your computer. Scammers will also work to ensure that they reach the top results of search engines through sponsored ads to attract those legitimately looking for help. These links should be avoided as well. Google has made serious efforts to not allow scammers to run Remote IT Support ads, but it hasn’t stopped everything yet.
  • Remain in Control - Unless you are absolutely sure that a third party is trustworthy, never give up control of your computer. Otherwise, you could hand precious data over to a scammer or otherwise land yourself in hot water.

The Better Method
Of course, if you enlist the services of TWINTEL Solutions, a fair amount of these points become moot, as you will have access to an experienced team of trustworthy IT professionals who have your business’ interests at heart. For more information, give us a call at (888) 894-6411.

Have you ever encountered a scam like this before? Tell us about it in the comments!

Budgeting for IT Can Benefit Your Business’ Bottom...
How to Ensure Your Business is Hurricane-Ready


No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Tuesday, November 20 2018
If you'd like to register, please fill in the username, password and name fields.

Captcha Image

Mobile? Grab this Article!


Our 10 Benefits

Our 10 Benefits Whitepaper

This whitepaper will evaluate the differences between traditional technical support practices and modern managed IT practices and the pros and cons of both in regards to small and medium-sized businesses.

Download Now!   Need A Consultation?

Tag Cloud

Security Tip of the Week Best Practices Technology Cloud Privacy Hackers Network Security Business Computing Backup Malware Hosted Solutions Mobile Devices Google Data VoIP Business Microsoft Disaster Recovery bgc Email Software roundup nonprofit Innovation Internet Managed IT Services Business Continuity Alert communications Hardware Outsourced IT IT Services Smartphones Windows 10 Managed IT Services Browser User Tips Tech Term Data Backup Computer Saving Money Ransomware Server Data Recovery Android Efficiency Cybercrime Cloud Computing Smartphone Workplace Tips Network Internet of Things BDR IT Support Computers Small Business Business Management Productivity Communication IT Support Quick Tips Windows Passwords Office Productivity Save Money Miscellaneous Cybersecurity Artificial Intelligence Telephone Systems BYOD Money Chrome Applications Social Engineering Recovery Managed IT Mobile Device Management Upgrade Law Enforcement Hacking Work/Life Balance Facebook Virtualization Collaboration Phishing Windows 10 Social Media Firewall Gadgets Vulnerability Mobility Wi-Fi How To Automation Password Holiday Office 365 Managed Service Provider Router Compliance Office Tips Remote Monitoring Avoiding Downtime VPN Health Proactive IT Budget Two-factor Authentication Flexibility Private Cloud Bring Your Own Device Microsoft Office Bandwidth Data Protection Information App Value Mobile Computing Information Technology History Black Market Data Security Safety Servers Identity Theft Operating System Business Intelligence HaaS Data Breach Word Redundancy Remote Computing Mobile Device Apps Spam Keyboard Scam Sports Connectivity Google Drive Encryption Managed Service Electronic Medical Records IT Management Voice over Internet Protocol Content Management Business Owner Wireless Technology Software as a Service Emergency Worker Big Data Comparison Physical Security Employer-Employee Relationship YouTube Unified Threat Management Spam Blocking IT Plan Blockchain Virtual Assistant Document Management Update Legal SaaS Hiring/Firing Cleaning HIPAA End of Support Telephone System Save Time Training Workers Risk Management WiFi Data storage Credit Cards Infrastructure Paperless Office The Internet of Things Computer Care Automobile Patch Management Windows 7 Fraud OneNote Government Samsung USB Unsupported Software PDF Data Management Charger Settings Data Storage Website CES Computing Infrastructure Solid State Drive Entertainment Battery Content Filtering Marketing Skype Cables Wireless Internet Audit Troubleshooting Software Tips Leadership Bing Scalability Experience Hacker Safe Mode Transportation Current Events Amazon Web Services Humor Devices Printer Meetings Gmail Networking Public Computer Going Green Education Excel Remote Work Access Control Start Menu Unified Communications Cortana Apple Wire Loyalty Computer Fan Accountants MSP Mouse Help Desk Multi-Factor Security Internet Exlporer Benefits Knowledge Techology Online Shopping Thought Leadership Rootkit Data loss Recycling Enterprise Content Management Tip of the week Authentication Tools Theft Google Apps iPhone Smart Office FENG Shadow IT Books HBO Specifications File Sharing Twitter Administrator Windows 10s Instant Messaging Trending Human Resources Smart Technology Network Congestion Flash Evernote Screen Mirroring eWaste User Error Password Management Users Windows Server 2008 Nanotechnology Camera Best Practice Content Downtime Hosted Solution Outlook Millennials Practices Wireless Augmented Reality Employer Employee Relationship webinar Addiction Public Cloud Search Data Warehousing Lifestyle Reputation Staff Advertising Regulation Two Factor Authentication Sync Wireless Charging Vendor Management Chromecast Microchip Politics Cast Google Docs Monitor Criminal Colocation NIST IBM Laptop Virtual Reality Smart Tech Hard Drives Printers Audiobook Mobile Robot Password Manager Machine Learning Assessment Workforce Hosted Computing Remote Worker Computer Accessories Conferencing Fiber-Optic Cache How to Customers Digital Signature IT Consultant Telephony Search Engine Cryptocurrency Supercomputer Touchpad Worker Commute Regulations Amazon Relocation Warranty NarrowBand Video Games Professional Services Business Mangement Files HVAC Television CrashOverride Frequently Asked Questions Telecommuting Inventory Wiring Bluetooth Netflix GDPR nonprofits E-Commerce Thank You Congratulations